Vailo Privacy Policy

Your Data is Secure

    1. Introduction
      1. Vailo.io is a digital product developed and managed by CodeWizard, a registered business entity.
      2. Welcome to Vailo.io. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.
    2. Definitions
      1. Application: Vailo.io, available at https://www.vailo.io.
      2. Workspace: The working area associated with a registered account.
      3. Super-Manager: The person who registers the account on the platform and manages the workspace, including subscriptions.
      4. Manager: A user managing a workspace without Super-Manager privileges. Managers can manage tasks and workers but not other managers.
      5. Worker: A user performing tasks assigned by the Super-Manager or Manager. Workers have access to actions such as accepting, pausing, and completing tasks.
      6. Standard User: Can be either a Manager or a Worker.
      7. Free Account: A no-cost account with limited application functionality.
      8. Standard Account: A paid subscription account with extended functionalities.
      9. Premium Account: A paid subscription account with all functionalities, including advanced analytics.
    3. Information Collection and Use
      1. We collect personal information that you provide to us when you register for an account, such as your name, email address, and payment information.
      2. We use this information to provide and improve our services, process payments, and communicate with you about your account and our services.
      3. We may also collect information about your use of our services, including task and project data, workspace activity, and user interactions.
      4. When switching between subscription plans (e.g., from Free to Standard or Premium), the data related to users and teams is preserved. Any changes in team limits or user numbers, particularly when downgrading to the Free plan, must comply with subscription limitations, such as reducing the number of users or teams.
    4. Data Security
      1. We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
      2. Billing and payment history are managed through the Stripe payment system, which ensures billing data security.
    5. Data Sharing and Disclosure
      1. We do not share your personal information with third parties, except as necessary to provide our services, comply with legal obligations, or protect our rights.
      2. We may share your information with trusted third-party service providers who assist us in operating our services, such as payment processors and hosting providers.
    6. User Rights
      1. You have the right to access, update, or delete your personal information at any time through your account settings.
      2. You can also contact us to request access to or deletion of your personal information.
    7. Changes to the Privacy Policy
      1. We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and, if applicable, through email notification.
    8. Contact Us
      1. If you have any questions or concerns about this Privacy Policy, please contact us at support@vailo.io.
    9. Subscription Management
      1. If the Super-Manager transitions from a Free account to a Premium or Standard account, and the trial period expires (if they have not previously used a trial and requested a refund within 30 days of the trial ending), automatic switching between paid subscription plans is not allowed. The only option is to revert to the Free plan after reducing registered users to 4 and the number of teams to 1. To switch from Premium to Standard after the trial, the Super-Manager must contact support to discuss their needs.
Last update: 3.10.2024